Refund policy

Refund Policy

Because our treats are food, all sales are final and we can’t accept returns or offer refunds.

Damaged or incorrect orders
If your order arrives damaged or isn’t what you ordered, email us at hello@kurotreats.com within 14 days of delivery with your order number and a photo. We’ll send a replacement at no cost.

Lost packages
If your tracking shows delivered but you didn’t receive it, contact us within 14 days and we’ll help sort it out with the carrier.

Questions
Reach us anytime at hello@kurotreats.com. We read every message.